Each stage produces a defined output — a survey report, a design, a test record, a commissioning certificate, a handover pack — giving the customer visibility and a documented basis for acceptance.
Nine stages
- 01 Discover — requirement analysis and success criteria
- 02 Assess — site survey and technical assessment
- 03 Design — architecture, topology, capacity, resilience
- 04 Customise — configuration, workflows, rules, interfaces
- 05 Integrate — connecting new and existing systems
- 06 Deploy — installation to project standards
- 07 Test — factory, site acceptance and functional testing
- 08 Commission — formal handover into operational service
- 09 Support — training, documentation and lifecycle support
What the customer receives
| Stage | Output | Quality gate |
|---|---|---|
| Discover / Assess | Requirement note and site survey report | Requirement reviewed and agreed |
| Design | Solution design, topology and bill of materials | Design checked against requirement |
| Customise / Integrate | Configuration record and interface specification | Configuration reviewed pre-deployment |
| Deploy | Installation record and device inventory | Checked against project drawings |
| Test | Test records and acceptance certificate | Test witnessed and recorded |
| Commission | Handover pack and as-built documentation | As-built verified against live system |
| Support | Training records and maintenance schedule | Response times confirmed with customer |
Training, as-built documentation and maintenance are part of the delivery — not a separate conversation after handover.
What happens after handover
Most of a system’s life is spent in service, not in installation. Technosphere structures support so that a deployed system stays configured as designed, documented as built, and recoverable when something fails — with a defined route for the customer to raise an issue and a defined response against it.
Support services
- Corrective maintenance and fault resolution
- Preventive maintenance and health checks
- Remote diagnostics where the system permits
- Firmware and software update management
- Spares holding and replacement management
- Configuration backup and restoration
- Refresher and new-joiner training
- Periodic performance and capacity review
Handover deliverables
- As-built drawings and topology records
- Device inventory with locations and serials
- Configuration files and parameter records
- Test records and acceptance certificates
- Operating and administrator manuals
- Training attendance and completion records
- Escalation matrix and contact routing
- Warranty terms and coverage summary
Severity framework
| Level | Definition |
|---|---|
| Critical | Core function unavailable; operations directly affected. Escalated immediately. |
| Major | Significant degradation or loss of redundancy; runs without full protection. |
| Minor | Localised fault or single-device failure with an available workaround. |
Severity definitions and response targets are agreed per contract against the deployed system. No service levels are implied by this page.
Working with Technosphere
| Stage | What happens | What Technosphere issues |
|---|---|---|
| Introduction | Scope, environment and constraints discussed | Company profile and capability statement |
| Requirement | Operational need and success criteria defined | Requirement note and clarifications |
| Assessment | Site survey and technical assessment | Survey report and findings |
| Proposal | Solution design and platform selection | Technical proposal and bill of materials |
| Commercial | Terms, timeline and support model agreed | Commercial offer and support terms |
| Award | Contract or purchase order placed | Project plan and delivery schedule |
Documentation available on request: trade licence, VAT certificate and Chamber of Commerce membership; certifications, insurance, HSE policy and quality documentation; organisation chart, key personnel CVs and manpower summary; project references, completion certificates and client letters.